General

Using your card

• How do I redeem my YouChoose gift card?
• Which brands can I use my YouChoose gift card with?
• How long are YouChoose gift cards valid for?
• How do I spend my gift card with my chosen brand?
• Do the individual digital brand codes expire?
• Do I need to redeem the full value of my YouChoose gift card in one go?

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Troubleshooting

• My YouChoose code isn't working on the brand's site
• My Boohoo gift code isn't working
• My Just Eat gift code isn't working
• I didn't receive the digital code for my chosen gift card brand
• I scratched the code off but can't see the full 14-digit code to register my card

Refunds

• I returned items from the order I used my gift card on, how will I be refunded?

Your account

• Holiday season opening hours
• How do I create a YouChoose account?
• I registered for an account but didn't get a verification link to confirm it
• How do I reset my password?

Error messages

• I get an error message when I try to register my YouChoose card
• I'm seeing the error message, 'Card already registered, please check balance' what should I do?
• I got the error message 'Card cannot be used, please contact customer service' when I tried to register my gift card

YouChoose Gaming

• How can I redeem my Nintendo or Roblox gift / subscription codes?
• How can I redeem my Steam key?
• How can I redeem my Xbox key?
• Are there age restrictions on any of the games on the YouChoose Gaming page?
• I have YouChoose Gaming credit and credit for another category. Can I add them both to the same cart?